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SHIPPING POLICY

Shipping Policy - Premium Tumblers

Welcome to Premium Tumblers, where we make sure you receive the most trending goodies in the snuggest way possible! Below is our detailed shipping policy:

Processing Time:

Orders are typically processed within 1-3 business days after confirmation depending on the warehouse they ship from.
During peak seasons or special promotions, processing times may be slightly extended.


Shipping Methods (India):

We offer a variety of shipping options to cater to your needs.

  • Standard Shipping: Estimated delivery within 5-6 business days

  • Priority Shipping: Estimated delivery within 2-3 business days


Shipping Charges (India):

Standard Shipping: Free for orders over 1000 INR. For orders under 1000 INR, a flat rate of 149 INR applies.

Priority Shipping: Available at an additional cost of 399-499 INR based on your location and order weight.


Tracking Your Order:

Once your order is shipped, you'll receive a confirmation email or a WhatsApp message with a tracking number. Please ensure your number and e-mail are correct at the time of placing the order.
You can track the status of your order by clicking on the tracking link provided.


Delivery Addresses:
We deliver to both residential and business addresses.
Please double-check your shipping address during checkout. Changes cannot be made once the order is placed. If your order is misplaced or returned due to any incorrect information in your address, we cannot be held responsible for the same. If the order is returned to us because of this reason, we will reship with an additional shipping fee that will be communicated to the customer.

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International Shipping:

We currently offer shipping to India Only.
International shipping charges are calculated at the time of placing the order.

We also take requests from customers in other countries if they need any product, we can arrange them on a case to case basis. Please write to us on care@premiumtumblers.com for placing a product request.

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We offer a variety of shipping options to cater to your needs.

  • Orders Shipped From India: Estimated delivery within 6-8 business days.


Order Modifications:

Changes to your order, including shipping address, cannot be made after it's been processed.


Missing or Delayed Orders:

In the rare event of a missing or delayed order, please contact our customer support. Please make note of the shipping timelines before reaching out to our customer care. We'll do our best to resolve the issue promptly.


Holiday Shipping:

During holiday seasons, shipping times may be longer due to increased demand. We recommend placing your orders in advance.

During Chinese New Year, our international warehouse is shut for a period of 15 days during which there would be no shipments being processed. Any orders placed during this time, will be processed post the resumption of services.


Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect address provided by you or if you fail to collect your package from the courier, a re-shipping fee will apply.
We strive to make your shopping experience at Bear Hugs as smooth and delightful as possible. If you have any questions or concerns regarding our shipping policy, feel free to contact us at care@premiumtumblers.com or +91-8004241888

Thank you for choosing Premium Tumblers to be a part of your daily adventures!

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